PAYMENT OPTIONS / FAQ / SHIPPING / RETURNS
PAYMENT OPTIONS
Credit Card
You can purchase goods and pay via Suncorp Internet Payment Service which provides a secure virtual point of sale gateway to accept and process Internet payment transactions.
For Australian & NZ buyers only. They accept Visa, Mastercard & AMEX.
Payments via fax or phone. What are my options?
Payment via Credit Card:
If you fax an order we can process Visa, Mastercard & AMEX only.
Credit Card processing over the phone is only available on weekdays between 8am to 3:30pm.
Payment via Paypal
Paypal is a good option for both buyer and seller as it offers significant fraud protection. However it does take more time to setup as a new user than Paymate.
For Overseas Buyers
For overseas buyers Paypal is the only option we accept. Paypal also supports a wider range of credit cards including Amercian Express.
Payment via Direct Deposit
Acct: Cheap Memory Australia
BSB : 484799
AcctNo : 2007 969 05
Note: Please include your order number in the comments or reference area when depositing. If your banking institution does not include this facility please send an email to accounts stating your order number so we can process your order immediately.
Cheque & Postal Order
Simply send a copy of your order with cheque or postal order to the address below:
Cheap Memory
PO Box 7414
GCMC, QLD Australia 9726
Note: Please include your order number in the letter. If you do not have an order number please call us.
SHIPPING POLICY
Shipping Policy
Delivery Address and Contact Details:
When placing an order with Cheap Memory we require a physical
street address or PO Box. To assist us in processing your order, please
also provide your
phone number. Please note that Australian Air Express require an authorised
signatory to be at the delivery address to sign for and
collect
the goods.
Please note: All shipping prices include insurance and handling fees.
Australian Air Express:
Unlimited number of items up to 3Kg in weight or fit into the volume of a 3Kg satchel.
COST: $9.90 inc GST
In some circumstances delivery charges may increase slightly due to incorrect data or other unforseen circumstances. Before proceeding with any order where the delivery charge has increased, Cheap Memory will contact the customer to confirm acceptance.
Proof of Delivery
Should you require a proof of delivery at any time (after the
standard lead time), please call us on 07 5570 2874 or email: sales@cheapmemory.com.au and
we will send you a fax copy.
Delivery Carriers
For Australia-wide deliveries we use Australia Post.
Not received item
If you have not received your order after one (1) week, please contact us on 07 5570 2874 and one of our staff members will track your order.
Returns Policy
To return goods, For Computer Memory returns, If you did not send in a Enquiry Form, we can not accept the memory back.
If you did send in an Memory Enquiry Form and for all other returns, please call 07 5570 2874 or Fill in the Return Form. Returns may not be accepted without a valid order number. For faster service, please have the following information on hand when calling for a return order:
- customer name,
- order number
- and the reason for the return.
When posting the return after talking to us, Please always mail the item as Registered Post and email sales@cheapmemory.com.au after you post the item with the following info:
- Tracking number
- Date of post.
FAQs - Frequently Asked Questions
Q. How many photos can I fit on my memory card?
Megapixel Camera |
*Average Compressed
|
Memory Card Capacity (Megabytes) |
|||||
64MB |
128MB |
256MB |
512MB |
1GB |
2GB |
||
2 MP |
0.86 |
74 |
148 |
296 |
592 |
1184 |
2368 |
3 MP |
1.17 |
54 |
109 |
219 |
438 |
876 |
1752 |
4 MP |
1.90 |
33 |
67 |
134 |
269 |
538 |
1077 |
5 MP |
2.54 |
25 |
50 |
100 |
201 |
403 |
807 |
6 MP |
3.04 |
21 |
42 |
84 |
168 |
336 |
673 |
* Actual results will depend on the digital camera model, resolution and compression mode setting. |
|||||||
Q. When will I receive my order?
A. orders sent via Registered post take between 1 and 4 days. Express
post is overnight to most regional centres in Australia.
Q. Do you offer any guarantees?
A.We offer the standard manufacturer guarantees on all our products.
They range from 1-2 years to lifetime for some memory products. See individual
product details.
See our terms and conditions for full details.
Q. What is the warranty on your Adata memory?
A.All of our Adata memory has a life time warranty.
Q. What happens if an item is not in stock?
A. If an item is out of stock we will inform you ASAP via phone or email. If you are willing to wait it will usually take 3-5 days.
Q. Can I place an order over the phone?
A. Our policy is that all customers must checkout over the internet. That way we can be sure that the address and contact details are correct.
Q. I dont have a credit card, what other payment options do you offer?
A. You can pay by Direct Deposit or Cheque.
Q. What happens if I order the wrong product?
A. For computer memory products, those who have used the
computer memory enquiry form will receive a 100% money back
guarantee + return postage. If you have chosen the wrong
memory yourself, return is at the discretion of Cheap memory
as it is often damaged when installed in the wrong machine.
Q. If the product is faulty where do I return it?
A. Call us on 07 5570 2874 or fill in the Return Form and we will provide further information to facilitate
a return of the product and replacement.
Q. What if no one is home to receive the goods?
A. The Australia Post courier will leave a calling card and you may collect your
parcel from the nearest Australia Post branch.
Q. How will the product be packaged?
A. The products you order will be packaged to prevent damage, and will arrive
in their original manufacturers packaging.
Q. How long do memory cards last?
A. If a flash card is used properly will give many years of service. You could
probably get away with just having one. But it you invest another your flexibility
is vastly increased.
Q. What size card do I need for my camera?
Most digital cameras and other devices requiring flash cards are supplied with relatively small size (32MB for example). For most practical applications for digital cameras that are taking pictures greater than 2MP, a 128MB+ flash card is much more practical.
Q. What are the different types of memory cards?
A.There are many types of memory cards (PC Card, CompactFlash, Smart Media,
Memory Stick, Multi Media, Secure Digital, and XD Picture). The following gives
a brief description for each type:
PC Card/PCMCIAThe PC Card (also known as a PCMCIA card) is one of the earliest types of memory cards that were used in digital cameras. The PC Card was originally developed to provide expandable system memory for portable computers, and was also a medium used to load programs on to early portable computers. The PC Card is generally larger in size also uses a lot of power. Cameras that used these memory cards had to have large batteries and used the batteries up very quickly. The PC Card is a very common type of card, which is still used in laptop computers as a means to add functions such as modems, network connections, and for transferring large files between computers. They are also very durable, and is well shielded from electromagnetic fields by it's metal casing.
|
CompactFlash
Memory Stick
Secure Digital (SD Card)
XD Picture Card
Q. How do I know this card works with my camera/phone/device?
A. The best idea is to check the website of the manufacturers product for which
you need the memory. If you are really stuck, give us a call on 07 5570 2874
and we will help you find the correct memory product.
Q. How much do you charge for shipping?
A. It depends on the size and weight and quantity of product. We send almost
everything via registered or Express Post.
Q. How secure is payment gateway you use?
A. We use a payment gateway called Paymate, owned by National Australia Bank.
They use secure 128bit payment gateway. Your credit details are not stored
in any database.
There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the Paymate payment gateway!
As with all internet transactions, be sure to look for the Lock symbol at the bottom right hand corner of your browser which guarantees the page (where you enter your credit card details) is secure.
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